Mia Torres

mia.torres@email.com +81 90-1234-5678 linkedin.com/in/miatorres

DOB: 1990/03/15 Nationality: Australian Status: Unmarried Visa: Engineer/Specialist in Humanities Visa Dependents: 0

Summary

User-centred designer with 6+ years crafting intuitive digital experiences for web and mobile products. Specialising in research-driven design, design systems, and accessibility. Increased user task completion rates by 40% and reduced support tickets by 55% through evidence-based redesigns.

Experience

Senior UX Designer

Apr 2022 – Present

HealthTech Co, Tokyo, Japan

Lead UX for patient-facing health platform with 800K+ active users
Conducted 60+ user interviews and usability tests informing product roadmap
Redesigned onboarding flow increasing completion rate from 45% to 82%
Built and maintained design system (120+ components) used across 4 product teams
Reduced customer support tickets by 55% through UX improvements to self-service flows

UX Designer

Jan 2020 – Mar 2022

FinApp Studio, Osaka, Japan

Designed end-to-end mobile banking experience for 200K+ users
Created interactive prototypes tested with 30+ participants per sprint
Improved Net Promoter Score from 32 to 58 through iterative design improvements
Collaborated with engineering to ensure WCAG 2.1 AA accessibility compliance

Junior UX Designer

Jun 2018 – Dec 2019

Digital Agency Co, Fukuoka, Japan

Produced wireframes, user flows, and prototypes for 15+ client projects
Assisted in user research including surveys (1,000+ respondents) and card sorting
Delivered responsive designs for e-commerce platform generating $4M annual GMV

Skills

Research: User Interviews, Usability Testing, Surveys, Card Sorting, Analytics

Design: Interaction Design, Visual Design, Design Systems, Information Architecture

Tools: Figma, Sketch, Adobe XD, Miro, Hotjar, HTML/CSS

Methods: Design Thinking, Agile/Scrum, Accessibility (WCAG 2.1), A/B Testing

Education

Bachelor of Design (Interaction Design)

2014 – 2017

University of Tokyo

Certifications

Google UX Design Professional Certificate (2022)
IAAP Web Accessibility Specialist (WAS) (2023)
Interaction Design Foundation — UX Management (2021)