Motoko Kusanagi
Senior UX Designer
motoko@section9.design
+33 6 12 34 56 78
linkedin.com/in/motoko-kusanagi
section9.design
English (Native)French (B2)
Skills
Recherche
User Interviews, Usability Testing, Surveys, Card Sorting, Analytics
Design
Interaction Design, Visual Design, Design Systems, Information Architecture
Outils
Figma, Sketch, Adobe XD, Miro, Hotjar, HTML/CSS
Méthodes
Design Thinking, Agile/Scrum, Accessibility (WCAG 2.1), A/B Testing
Certifications
Google UX Design Professional Certificate (2022)
IAAP Web Accessibility Specialist (WAS) (2023)
Interaction Design Foundation — UX Management (2021)
Languages
English (Native)
French (B2)
Summary
User-centred designer with 6+ years crafting intuitive digital experiences for web and mobile products. Specialising in research-driven design, design systems, and accessibility. Increased user task completion rates by 40% and reduced support tickets by 55% through evidence-based redesigns.
Experience
- Lead UX for patient-facing health platform with 800K+ active users
- Conducted 60+ user interviews and usability tests informing product roadmap
- Redesigned onboarding flow increasing completion rate from 45% to 82%
- Built and maintained design system (120+ components) used across 4 product teams
- Reduced customer support tickets by 55% through UX improvements to self-service flows
- Designed end-to-end mobile banking experience for 200K+ users
- Created interactive prototypes tested with 30+ participants per sprint
- Improved Net Promoter Score from 32 to 58 through iterative design improvements
- Collaborated with engineering to ensure WCAG 2.1 AA accessibility compliance
- Produced wireframes, user flows, and prototypes for 15+ client projects
- Assisted in user research including surveys (1,000+ respondents) and card sorting
- Delivered responsive designs for e-commerce platform generating $4M annual GMV