Motoko Kusanagi
Senior UX Designer
+57 310 456 7890
15/03/1990
Colombiano(a)
1.023.456.789
Soltero(a)
linkedin.com/in/motoko-kusanagi
Objetivo Profesional
User-centred designer with 6+ years crafting intuitive digital experiences for web and mobile products. Specialising in research-driven design, design systems, and accessibility. Increased user task completion rates by 40% and reduced support tickets by 55% through evidence-based redesigns.
Experiencia Laboral
- Lead UX for patient-facing health platform with 800K+ active users
- Conducted 60+ user interviews and usability tests informing product roadmap
- Redesigned onboarding flow increasing completion rate from 45% to 82%
- Built and maintained design system (120+ components) used across 4 product teams
- Reduced customer support tickets by 55% through UX improvements to self-service flows
- Designed end-to-end mobile banking experience for 200K+ users
- Created interactive prototypes tested with 30+ participants per sprint
- Improved Net Promoter Score from 32 to 58 through iterative design improvements
- Collaborated with engineering to ensure WCAG 2.1 AA accessibility compliance
- Produced wireframes, user flows, and prototypes for 15+ client projects
- Assisted in user research including surveys (1,000+ respondents) and card sorting
- Delivered responsive designs for e-commerce platform generating $4M annual GMV
Educación
Habilidades
Investigación: User Interviews, Usability Testing, Surveys, Card Sorting, Analytics
Diseño: Interaction Design, Visual Design, Design Systems, Information Architecture
Herramientas: Figma, Sketch, Adobe XD, Miro, Hotjar, HTML/CSS
Métodos: Design Thinking, Agile/Scrum, Accessibility (WCAG 2.1), A/B Testing
Idiomas
- Español (Nativo)
- Inglés (B2 — Upper Intermediate)
Certificaciones
- Google UX Design Professional Certificate (2022)
- IAAP Web Accessibility Specialist (WAS) (2023)
- Interaction Design Foundation — UX Management (2021)
Logros Principales
- Redesigned onboarding flow increasing completion from 45% to 82%
- Built design system adopted across 4 product teams (120+ components)
- Improved NPS from 32 to 58 through iterative user-centred design
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