Mia Torres

Senior UX Designer

mia.torres@email.com +1 (416) 555-0123 linkedin.com/in/miatorres

English (Native)French (Professional)

Professional Summary

User-centerd designer with 6+ years crafting intuitive digital experiences for web and mobile products. Specialising in research-driven design, design systems, and accessibility. Increased user task completion rates by 40% and reduced support tickets by 55% through evidence-based redesigns.

Certifications & Licenses

Google UX Design Professional Certificate (2022)
IAAP Web Accessibility Specialist (WAS) (2023)
Interaction Design Foundation — UX Management (2021)

Professional Experience

Senior UX Designer

HealthTech Co — Toronto, ON

Apr 2022 – Present

Lead UX for patient-facing health platform with 800K+ active users
Conducted 60+ user interviews and usability tests informing product roadmap
Redesigned onboarding flow increasing completion rate from 45% to 82%
Built and maintained design system (120+ components) used across 4 product teams
Reduced customer support tickets by 55% through UX improvements to self-service flows

UX Designer

FinApp Studio — Vancouver, BC

Jan 2020 – Mar 2022

Designed end-to-end mobile banking experience for 200K+ users
Created interactive prototypes tested with 30+ participants per sprint
Improved Net Promoter Score from 32 to 58 through iterative design improvements
Collaborated with engineering to ensure WCAG 2.1 AA accessibility compliance

Junior UX Designer

Digital Agency Co — Montreal, QC

Jun 2018 – Dec 2019

Produced wireframes, user flows, and prototypes for 15+ client projects
Assisted in user research including surveys (1,000+ respondents) and card sorting
Delivered responsive designs for e-commerce platform generating $4M annual GMV

Technical Skills

Research: User Interviews, Usability Testing, Surveys, Card Sorting, Analytics

Design: Interaction Design, Visual Design, Design Systems, Information Architecture

Tools: Figma, Sketch, Adobe XD, Miro, Hotjar, HTML/CSS

Methods: Design Thinking, Agile/Scrum, Accessibility (WCAG 2.1), A/B Testing

Education

Bachelor of Design (Interaction Design)

2014 – 2017

University of Toronto

Key Achievements

Redesigned onboarding flow increasing completion from 45% to 82%
Built design system adopted across 4 product teams (120+ components)
Improved NPS from 32 to 58 through iterative user-centerd design