Motoko Kusanagi

Senior UX Designer

Contact

motoko@section9.design
+61 400 123 456
linkedin.com/in/motoko-kusanagi
section9.design

Education

Bachelor of Design (Interaction Design)
University of Queensland · 2014 – 2017

Skills

Research
User Interviews · Usability Testing · Surveys · Card Sorting · Analytics
Design
Interaction Design · Visual Design · Design Systems · Information Architecture
Tools
Figma · Sketch · Adobe XD · Miro · Hotjar · HTML/CSS
Methods
Design Thinking · Agile/Scrum · Accessibility (WCAG 2.1) · A/B Testing

Certifications

Google UX Design Professional Certificate (2022)
IAAP Web Accessibility Specialist (WAS) (2023)
Interaction Design Foundation — UX Management (2021)

Licenses & Registrations

Google UX Design Professional Certificate (2022)
IAAP Web Accessibility Specialist (WAS) (2023)
Interaction Design Foundation — UX Management (2021)

Profile

User-centred designer with 6+ years crafting intuitive digital experiences for web and mobile products. Specialising in research-driven design, design systems, and accessibility. Increased user task completion rates by 40% and reduced support tickets by 55% through evidence-based redesigns.

Key Achievements

  • Redesigned onboarding flow increasing completion from 45% to 82%
  • Built design system adopted across 4 product teams (120+ components)
  • Improved NPS from 32 to 58 through iterative user-centred design

Experience

Senior UX DesignerApr 2022 – Present
HealthTech Co — Sydney, Australia
  • Lead UX for patient-facing health platform with 800K+ active users
  • Conducted 60+ user interviews and usability tests informing product roadmap
  • Redesigned onboarding flow increasing completion rate from 45% to 82%
  • Built and maintained design system (120+ components) used across 4 product teams
  • Reduced customer support tickets by 55% through UX improvements to self-service flows
UX DesignerJan 2020 – Mar 2022
FinApp Studio — Melbourne, Australia
  • Designed end-to-end mobile banking experience for 200K+ users
  • Created interactive prototypes tested with 30+ participants per sprint
  • Improved Net Promoter Score from 32 to 58 through iterative design improvements
  • Collaborated with engineering to ensure WCAG 2.1 AA accessibility compliance
Junior UX DesignerJun 2018 – Dec 2019
Digital Agency Co — Brisbane, Australia
  • Produced wireframes, user flows, and prototypes for 15+ client projects
  • Assisted in user research including surveys (1,000+ respondents) and card sorting
  • Delivered responsive designs for e-commerce platform generating $4M annual GMV

References

Obi-Wan Kenobi
Director, HealthTech Co
obiwan.kenobi@jediorder.org | +61 400 123 456
Spock
CTO, FinApp Studio
spock@starfleet.io | +61 400 123 456